Important: These Are Draft Documents
The policies and consent information on this page are general drafts provided for informational purposes only. They are not legal advice. Before official use, they must be reviewed by a qualified attorney and adapted to Feelings Station DBA Comfort CPA Care LLC’s actual practices and all applicable Texas laws and requirements.
POLICY 1
Privacy Policy
Your story is yours. We work to keep it safe.
Confidentiality
What you share with Feelings Station (DBA Comfort CPA Care LLC) is treated as confidential. We generally do not share your information without your written permission, except where the law requires or allows it, such as risk of serious harm to you or others, suspected abuse or neglect of a child, elder, or person with a disability, or a valid court order.
What We Collect and Why
We may collect contact details, health history, session notes, and billing or insurance information. We use this only to provide care, coordinate treatment with your permission, process payment, and meet legal and professional obligations. We do not sell your personal information.
Your Rights (HIPAA-Aligned)
You may ask to see or get a copy of your records, request corrections, ask how your information has been shared, request limits on certain disclosures, and choose how we contact you. A full Notice of Privacy Practices is available on request.
How We Protect Your Information
We aim to use secure, access-limited systems for records and communication, and to work only with vendors who agree to protect health information. No system is perfectly secure; if a breach affecting your information occurs, we will notify you as required by law.
Draft notice: This privacy policy is a general draft, not legal advice. It must be reviewed by a qualified attorney and adapted to our actual practices and applicable Texas and federal requirements.
POLICY 2
Informed Consent
Understanding therapy, what to expect, and your right to choose.
The therapeutic process
Therapy is a collaborative process between you (or your child) and your clinician. Early sessions focus on understanding your concerns and setting goals together. Progress depends on active participation, honesty, and practice between sessions.
Benefits and risks
Many people experience relief, better coping skills, and stronger relationships. Therapy can also bring up uncomfortable feelings or memories for a time. Results cannot be guaranteed, and we will talk openly about how things are going.
Your rights
You may ask questions about your treatment, request a referral, or decline or end services at any time. Your clinician will explain their approach, qualifications, and any alternatives that may suit your needs.
Draft only — not legal advice. To be reviewed by a qualified attorney and adapted to Feelings Station's actual practices and applicable Texas requirements.
POLICY 3
Telehealth Guidelines
Virtual sessions can be just as meaningful as meeting in person. These simple steps help keep your sessions private, safe, and comfortable.
01 · PRIVACY
Choose a Private Space
Join from a quiet, private room where others cannot overhear. Headphones are encouraged. Please avoid public Wi‑Fi when possible.
02 · LOCATION
Confirm Where You Are
At the start of each session, we will confirm your physical location. Licensing rules may require that you are in Texas during sessions.
03 · TECHNOLOGY
Secure Platform Only
Sessions use a secure video platform chosen by our practice. Please test your camera, microphone, and connection a few minutes early.
04 · SAFETY PLAN
Emergency Contact
We will ask for an emergency contact and your local address so we can help connect you with support if a safety concern comes up.
05 · INTERRUPTIONS
If the Call Drops
If we lose connection, please try rejoining. If that doesn't work, your provider will reach out by phone using the number on file.
06 · RECORDING
No Recording
To protect everyone's privacy, sessions are not recorded by either party without written agreement in advance.
Emergency Disclaimer & Crisis Procedures
Feelings Station is not a 24/7 crisis or emergency service. We may not see messages, emails, or voicemails right away. If you or someone you care about is in danger, please reach out for immediate help:
Call 911 or go to the nearest emergency room for any life-threatening situation.
Call or text 988 – Suicide & Crisis Lifeline, available 24/7 (press 1 for the Veterans Crisis Line).
Text HOME to 741741 – Crisis Text Line, available 24/7.
Contact your local mental health authority's crisis line in Texas for mobile crisis support in your county.
Please do not use email, text, the website, or voicemail to report an emergency. After an emergency is safely handled, let your clinician know so we can support next steps in care. This is a general draft for review by a qualified attorney and must be adapted to the practice's actual procedures and applicable Texas requirements.
Cancellation & No-Show Policy
Your session time is reserved just for you. We understand that life happens, and we ask for advance notice so we can offer the time to someone else who needs support.
Cancelling or Rescheduling
Please let us know at least [24/48] hours before your appointment if you need to cancel or reschedule. You can call, email, or use the client portal.
Late Arrivals
If you arrive late, your session will still end at the scheduled time so the next client is not affected. After [15] minutes without contact, the appointment may be treated as a no-show.
Emergencies & Exceptions
Fees may be waived for illness, emergencies, or severe weather at the clinician’s discretion. Some insurance plans, including Medicaid, may limit charges for missed sessions.
Fee Schedule
Late cancellation (less than [24] hours’ notice): $50.00
No-show (missed without notice): $50.00
Repeated no-shows: may lead to a conversation about scheduling options or referral.
POLICY 4
Payment & Insurance
We want cost to be clear before care begins. You may pay directly (self-pay) or use insurance, if your plan covers our services. Please ask us any time about fees.
Self-pay options
- Current session fees are shared in writing before your first appointment.
- Payment is due at the time of service unless another plan is agreed upon.
- Accepted payment methods will be listed by the practice [to be confirmed].
- Under the federal No Surprises Act, self-pay clients may request a Good Faith Estimate of expected costs.
- If cost is a concern, please talk with us. We will share any available options honestly.
Using insurance
If we are in network with your plan, we can submit claims for you. Coverage, copays, deductibles, and session limits depend on your plan, so we encourage you to call your insurer to confirm benefits. You are responsible for any amount your plan does not pay. Insurance companies may require a diagnosis and some clinical information to process claims; we share only what is needed.
Billing cycle
- Copays and self-pay fees are collected at each visit.
- Remaining balances after insurance are billed by statement [timing to be confirmed].
- Out-of-network clients may receive a receipt (superbill) to submit for possible reimbursement.
- Questions about a bill? Contact our office and we will review it with you.
Draft only — not legal advice. Fees, payment terms, and billing practices must be reviewed by a qualified attorney and adapted to Feelings Station's actual practices and applicable Texas requirements.
POLICY 5
Minors & Parental Consent
When a young person begins therapy, the whole family is part of the journey. This draft explains how we ask for consent, how parents and guardians stay involved, and how we protect the trust a child needs to feel safe.
- Who can consent: Clients under 18 generally need consent from a parent or legal guardian before services begin, except where Texas law allows a minor to consent on their own.
- Custody & legal documents: If parents are separated or divorced, we may ask for a copy of the custody order or other documents showing who can consent to treatment.
- Parent involvement: Parents and guardians receive general updates on attendance, progress, and goals. We may invite family sessions when helpful.
- Your child's privacy: To build trust, details your child shares in session are usually kept private. We will share general themes, not word-for-word conversations, unless your child agrees.
- When we must share: If we believe your child or someone else is at risk of serious harm, or if abuse or neglect is suspected, we will act to keep them safe and make any reports required by law.
- Records access: Parent or guardian access to a minor's records follows applicable Texas and federal rules and may be limited when release could cause harm.
- Agreeing together: At the start of care, we review these boundaries with both the young person and their parent or guardian so everyone knows what to expect.
Draft only, not legal advice. Minor consent and confidentiality rules must be reviewed by a qualified attorney and adapted to Texas requirements and our actual practices.
Client Acknowledgment
By signing intake paperwork with Feelings Station (DBA Comfort CPA Care LLC), you, or your parent or guardian, confirm that you have read these policies, had the chance to ask questions, and agree to them. This includes privacy, informed consent, communication, telehealth, emergencies, cancellations, payment, records, and consent for minors. You can ask us about any policy at any time. Draft notice: this page is a general template, not legal advice, and must be reviewed by a qualified attorney for Texas requirements.